Shiva Sales Inc. Return and Refund Policy

Thank you for purchasing from Shiva Sales Inc.! We appreciate your business and strive to deliver amazing products and an exceptional customer experience. If you are considering a refund or an exchange, here are the details you need to know

Eligibility for Refund

  • Return Window: You have 14 days from the delivery date to return the product.
  • Condition: The product must be in the same condition that you received it, undamaged, and in its original packaging.
  • Proof of Purchase: Please keep your receipt.

Return Process

  • Contact Us: Email us at shivasalesca@gmail.com with your name, order number, and reason for the return.
  • Inspection: After receiving and inspecting the condition of your returned item, we will process your return.
  • Processing Time: Please allow 7-14 business days from the receipt of your item for your refund/exchange to be processed. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Conditions for Refund

  • Lost Items: We do not provide refund for lost items. We recommend tracking every product purchased from our website.
  • Incorrect Information: Refund will not be provided if the customer entered incorrect details such as name, address, or contact information.
  • Customs and Duties: Refund will not be provided if customs or duties departments cannot reach the recipient, or if the recipient refuses to pay.
  • Package Pickup: Refund will not be provided if the customer fails to pick up the package from the carrier.

Refund Will Only Be Provided If

  • The product is defective.
  • The wrong product was shipped.
  • We haven’t been able to fulfill your order due to low inventory.

International Packages

  • Customs, Duties, and VAT: We are not responsible for customs, duties, or VAT for international recipients. The carrier will charge the recipient all applicable taxes, duties, and brokerage fees at the time of delivery. Please contact your local post office for further details.
  • Estimates: We cannot estimate your local duty, VAT, and custom charges. Please contact your nearest post office for further details.

Contact Us

If you have any questions or need assistance, please contact us at:

Thank you for choosing Shiva Sales Inc.! We value your business and are committed to providing high-quality products and excellent customer service.